Privacy Policy

Last Updated: 12 August, 2025

Warm Hearts Donate (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and payment platforms.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Who We Are

Warm Hearts Donate is a donation, charity, and crowdfunding platform operating from Bangladesh. We help individuals and organizations raise funds for causes such as medical emergencies, education, disaster relief, poverty alleviation, animal welfare, and more.

For privacy-related questions, you can contact us at:
Email: [email protected]

2. Information We Collect

2.1 From Donors

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment details (processed securely by Stripe or PayPal; we do not store credit/debit card numbers)

2.2 From Campaign Organizers

  • Name
  • Email address
  • Phone number
  • Physical address

(We do not collect national ID, passport details, or bank account numbers directly — payment processors handle that securely.)

2.3 Automatically Collected Data

When you visit our site, we automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Cookies and tracking data (Google Analytics, Facebook Pixel)

3. How We Use the Information

We use donor information to:

  • Process donations
  • Send receipts and transaction confirmations
  • Provide updates on campaigns supported
  • Detect and prevent fraudulent activity
  • Comply with legal requirements

We use campaign organizer information to:

  • Verify identity and campaign authenticity
  • Process fund transfers
  • Detect and prevent fraudulent campaigns
  • Comply with legal and regulatory requirements

4. Payment Processing

We use Stripe and PayPal to securely process all payments. These payment gateways handle sensitive payment information directly and do not share full credit/debit card details with us. All transactions are encrypted and processed in compliance with PCI-DSS standards.

5. Data Sharing & Disclosure

  • We do not share donor personal details with campaign organizers.
  • We do not sell, rent, or trade your personal information with any third parties.
  • We may disclose your information if required by law, regulation, or legal process.

6. Data Retention

We retain personal information for 60 days after the end of a campaign or transaction, unless required by law to keep it longer. After this period, the data is securely deleted.

7. Data Security

We take data protection seriously and implement:

  • SSL encryption across all pages
  • Restricted access to personal data
  • Regular security audits

While we strive to protect your information, no method of data transmission over the internet is 100% secure.

8. Cookies & Tracking Technologies

We use cookies to improve your experience and analyze site traffic. These include:

  • Google Analytics (for visitor behavior and traffic analysis)
  • Facebook Pixel (for campaign performance tracking)

You can disable cookies through your browser settings, but this may affect site functionality.

9. International Data Transfers

As we accept donations and campaign submissions from multiple countries, your personal data may be transferred and processed outside of Bangladesh. By using our site, you consent to this transfer.

10. Children’s Privacy

Children under the age of 18 may browse our website but are not allowed to create campaigns or make donations. We do not knowingly collect personal data from minors.

11. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent for data processing
  • Request a copy of your data
  • File a complaint with your local data protection authority

To exercise your rights, email us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Update the “Last Updated” date above
  • Notify users via email and/or a notice on our website

By using Warm Hearts Donate, you agree to the terms of this Privacy Policy.

Your Small Act of Kindness Can Create a Big Change

Your support can change lives! Every donation helps provide education, medical aid, food, and emergency relief to those in need. Join us in making a difference — donate today and bring hope to those who need it most!

Donate Now
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